Return and Refund Policy

Pilot Climb Merchandise

Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue with the products or anything else on the order, please submit a support ticket by filling out the “Customer Support” form below. Be aware that we may require a photo to be submitted with your claim to begin a reshipment. It is always best to include photos with your initial request to avoid delays.

The return address is set by default to our printing partner’s facility. When they receive a returned shipment, an email notification will be sent to you. Unclaimed returns get donated to charity after 3 weeks.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our printing partner’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our printing partner’s facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

It is best you contact us before returning any products by submitting a support ticket through the “Customer Support” form below. We do not refund orders for buyer’s remorse. Returns for sealed products, face masks, as well as size exchanges are not accepted.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;

2. sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore we reserve rights to refuse returns at our sole discretion.

Pilot Training

1-on-1 Conference Call

Cancellation or postponement of a 1-on-1 training session must be requested via email or contact form within a maximum of one hour from the appointed time and date previously agreed upon. Refunds or rescheduling will not be granted if this one-hour window has lapsed.

Home Cockpit Simulator

Cancellation or postponement of a home simulator training session must be requested via email or contact form within a maximum of one hour from the appointed time and date previously agreed upon. Refunds or rescheduling will not be granted if this one-hour window has lapsed.

Full Boeing 737 Cockpit Simulator

Cancellation or postponement of a full cockpit simulator training session must be requested via email or contact form within a maximum of twenty-four hours from the appointed time and date previously agreed upon. Refunds or rescheduling will not be granted if this twenty-four hours window has lapsed.

Customer Support Form

Submit a support ticket by filling out the form below

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